Natural Environment Division - Planning Consultation Update
DAERA wish to alert all customers that we are currently experiencing a very heavy workload resulting in delays to planning consultation responses. The Department has implemented a number of actions to improve our customer service and to enable us to address our current backlog.
Providing indicative response times for inquirers diverts resource from making responses to consultations, the large volume of these are therefore slowing down our ability to respond. We appreciate the concerns of those waiting for responses so we will be focussing all resources on making responses asap rather than using resource to indicate when responses are anticipated.
The Department has consequentially taken the decision that it will no longer be providing responses to any requests for updates until further notice.
We acknowledge the delays in the current process and appreciate your cooperation and patience as we seek to address this situation and improve performance rates.
Environment, Marine and Fisheries Group
Gasworks Building Park
Lower Ormeau Road
Belfast BT7 2JA
You can also telephone our office between the hours of 09.00 and 16.30, Monday to Friday - tel: 028 9056 9604. If we are unavailable your call will be diverted to voicemail and dealt with as soon as possible.