Contact us

Department of Agriculture, Environment and Rural Affairs
Dundonald House
Upper Newtownards Road
Ballymiscaw
Belfast BT4 3SB

Customer service

You can telephone our offices between the hours of 9.00am and 5.00pm, Monday to Friday.  The opening times of our public offices are displayed on our DAERA website.  Our offices are closed on most bank holidays and public holidays.  Different opening hours apply to our public facilities such as forest and country parks, and information is available locally and on our website.  Please note that it is not possible to see members of the public at DAERA Headquarters in Dundonald House without a pre-arranged appointment.

Seeing callers

Officials will make every effort to meet with you at your nearest public office.

If you have a pre-arranged appointment, we aim to see you within 10 minutes of the agreed time.  If we have to cancel an appointment, we will explain why, give you as much notice as possible and arrange a new time to suit you.

If you have not made an appointment with us, we aim to see you within 15 minutes of your arrival.  If you are waiting longer, we will explain why and keep you informed.  A queuing system may be introduced in our public offices at busy periods.

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