- in person
- by telephone
- by letter
- by e-mail (firstname.lastname@example.org)
- by text-phone (only from another text-phone)
Full information for dealing with complaints is outlined in our Complaints Procedure Leaflet available below.
Making a complaint about top management in the department.
If you are a member of the public or an external stakeholder and your complaint is about a staff member in top management of the department, there is a different procedure for making a complaint.
Top Management in the NI Civil Service and its agencies means the Head of the Civil Service, Permanent Secretaries and anyone in a Grade 3/Deputy Secretary position (or equivalent level).
Find out more about how to make a complaint about top management on the Department of Finance website at the link below.