How do I make a complaint if I am unhappy with the quality of service I received?

• in person
• by telephone
• by letter
• by e-mail (complaints@daera-ni.gov.uk)
• by text-phone (only from another text-phone)

Any information provided will be dealt with in accordance with the provision of the Data Protection Act 2018 and principles set out in the DAERA Privacy Statement  https://www.daera-ni.gov.uk/daera-privacy-statement

Full information for dealing with complaints is outlined in our Complaints Procedure Leaflet available below.

For details of the Quality of Service complaints received by the Department please see link below.

Making a complaint about top management in the department.

If you are a member of the public or an external stakeholder and your complaint is about a staff member in top management of the department, there is a different procedure for making a complaint.

Top Management in the NI Civil Service and its agencies means the Head of the Civil Service, Permanent Secretaries and anyone in a Grade 3/Deputy Secretary position (or equivalent level). 

Find out more about how to make a complaint about top management on the Department of Finance website at the link below.

• Making a complaint about top management in the Northern Ireland Civil Service (NICS) – Department of Finance website