How do I make a complaint if I am unhappy with the quality of service I received?

Date published: 26 January 2017

How do I make a complaint if I am unhappy with the quality of service I received?

Our complaints procedure is easy to use and you can make a complaint if you are unhappy with the quality of service you received in any of the following ways:

 

Details

Full information for dealing with complaints is outlined in our Complaints Procedure Leaflet available below.

Making a complaint about top management in the department.

If you are a member of the public or an external stakeholder and your complaint is about a staff member in top management of the department, there is a different procedure for making a complaint.

Top Management in the NI Civil Service and its agencies means the Head of the Civil Service, Permanent Secretaries and anyone in a Grade 3/Deputy Secretary position (or equivalent level). 

Find out more about how to make a complaint about top management on the Department of Finance website at the link below.

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