How do I make a complaint if I am unhappy with the quality of service I received?

• in person
• by telephone
• by letter
• by e-mail (complaints@daera-ni.gov.uk)
• by text-phone (only from another text-phone)

Full information for dealing with complaints is outlined in our Complaints Procedure Leaflet available below.

Making a complaint about top management in the department.

If you are a member of the public or an external stakeholder and your complaint is about a staff member in top management of the department, there is a different procedure for making a complaint.

Top Management in the NI Civil Service and its agencies means the Head of the Civil Service, Permanent Secretaries and anyone in a Grade 3/Deputy Secretary position (or equivalent level). 

Find out more about how to make a complaint about top management on the Department of Finance website at the link below.

• Making a complaint about top management in the Northern Ireland Civil Service (NICS) – Department of Finance website