Accessibility Statement - Timber Sales Management System Mobile App

This accessibility statement related to the Timber Sales Management System Driver App.

This application is run by Department of Agriculture, Environment and Rural Affairs (DAERA), Northern Ireland. We want as many people as possible to be able to use this mobile application. For example, that means you should be able to:

• use QR codes to simplify the transfer of information from driver to inspector. This should make the process simpler for users than submitting form-based information
• zoom in up to 200% without the text spilling off the screen
• navigate most of the application using speech recognition software
• clearly understand the content and instructions of the application.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this application is

We know some parts of this website aren't fully accessible:

• not all functionality is accessible using a keyboard or similar tabbing device - as this is a mobile application, it's unlikely to affect users. This mostly affects the permit listings screen
• the Help page does not have a primary header, and the heading hierachy may be confusing for some screenreader users

What to do if you can't access parts of this application

If you need further information or assistance in using parts of this application, you can contact a DAERA Direct Regional Office.

• email DAERA Direct Regional Offices
• call 0300 200 7840

A DAERA member of staff will be able to help you with your request.

Reporting accessibility problems with this application

We're always looking to improve the accessibility of this application. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact the DAERA customer helpline on 0300 200 7852 or email daera.helpline@daera-ni.gov.uk.

If you are unhappy with the quality of service received, in the first instance, you can make a complaint to DAERA.

Enforcement procedure

If you remain dissatisfied with the Department's final response to your complaint, you can refer your case to the Equalities Commission for Northern Ireland (ECNI), which is responsible for enforcing accessibility regulations. You can contact them.

Contacting us by phone or visiting us in person

Department of Agriculture, Environment and Rural Affairs
Clare House
303 Airport Road West
Belfast BT3 9ED

DAERA Headquarters map location

Call DAERA customer helpline on 0300 200 7852 or email daera.helpline@daera-ni.gov.uk.

If you have a hearing difficulty you can contact the Department via Text Relay using the Next Generation Text Service (NGTS).

• Making a call from a textphone dial 18001 + number.
• Making a call from a telephone dial 18002 + number.

There are also various Text to Speech applications available to use.

Technical information about this application's accessibility

DAERA is committed to making its applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications)(No. 2) Accessibility Regulations 2018.

This application is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Issues with technology

• According to recommendations, mobile applications should be accessible using keyboard only (for instance, for users attaching an external keyboard device or switch to their phone) - there are some issues with this, as the Permits listings cannot be tabbed through without a mouse or touch device. (2.1.1 Keyboard)
• There is no visible focus or visible cursor change (pointing hand) to identify selected content on Permits listings table. The clickable area of the Permits table is not identified large-screen devices. (2.4.7 Focus Visible)
• On mobile device, the footer drop-up links are not clickable at all.
• Where pop-ups are used (Commit to load), the pop-up should trap the focus i.e. items in the window below should not be tabbable (3.2.1: On Focus)

Issues with text

• the heading hierarchy on some content does not follow the expected sequence (1.3.1 Info and Relationships)
• some links open in a new window/tab but will not be announced as such by screenreaders (3.2.2 On Input)

Issues with PDFs and other documents

• No PDFs or other documents associated with this app

Issues with images, video and audio

• No known issues

Issues with interactive tools and transactions

• No known issues

How we tested this application

This application was last tested on 13 August 2024. The test was carried out by DAERA Digital Services Division.

We chose to sample those pages which were most commonly used, and most representative of the general functionality and layout of the application. The sample pages were tested for code compliance using the Axe testing tool and WAVE (Web Accessiblity Evaluation Tool). We also tested on Android phone, using the Axe for Android testing tool and Google Accessibility Scanner, and iPad. The pages also underwent manual testing to ensure they adhered to the four Accessibility principles (Perceivable, Operable, Understandable, Robust).

We tested:

• Driver - Permits
• Driver - Permit Details
• Driver - Help

What we're doing to improve accessibility

The Department is actively engaged in improving the accessibility of its applications. As part of our 'UX Checklist', we require developers to design software with accessibility compliance built in. In those circumstances where compliance cannot be met, reasons for this should be documented, along with steps for addressing issues. We also carry out user research to ascertain user requirements and conduct usability workshopping before launching new applications.

This statement was prepared on 14 July 2021. It was last updated on 14 August 2024.