Accessibility Statement - LPE - mobile enforcement application

This application is run by Department of Agriculture, Environment and Rural Affairs (DAERA), Northern Ireland. We want as many people as possible to be able to use this application. For example, that means you should be able to:

• listen to instructions and content using the screenreading software on your mobile device
• clearly distinguish text and content, and be able to magnify or zoom
• view content in a meaningful order
• clearly understand the content and instructions of the application.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this application aren't fully accessible:

• some icon buttons do not have meaningful accessible text to tell the user what they represent. This will make it difficult for some screenreader users to know what they are clicking.
• the content is not being read in a meaningful order. For example, the hidden menu options are announced before the main content of the page.

What to do if you can't access parts of this website

If you need further information or assistance in using parts of this website, you can contact a DAERA Direct Regional Office.

• email DAERA Direct Regional Offices
• call 0300 200 7840

A DAERA member of staff will be able to help you with your request.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact the DAERA customer helpline on 0300 200 7852 or email daera.helpline@daera-ni.gov.uk.

If you are unhappy with the quality of service received, in the first instance, you can make a complaint to DAERA.

Enforcement procedure

If you remain dissatisfied with the Department’s final response to your complaint, you can refer your case to the Equalities Commission for Northern Ireland (ECNI), which is responsible for enforcing accessibility regulations.
You can contact them.

Contacting us by phone or visiting us in person

Department of Agriculture, Environment and Rural Affairs
Dundonald House
Upper Newtownards Road
Ballymiscaw
Belfast BT4 3SB

DAERA Headquarters map location

Call DAERA customer helpline on 0300 200 7852 or email daera.helpline@daera-ni.gov.uk.

If you have a hearing difficulty you can contact the Department via Text Relay using the Next Generation Text Service (NGTS).

• Making a call from a textphone dial 18001 + number.
• Making a call from a telephone dial 18002 + number.

There are also various Text to Speech applications available to use.

Technical information about this website's accessibility

DAERA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

• Some of the applications content is not designed using the standard styling, leading to some content not being announced correctly by screenreader technology.

Issues with text

• There are some screens that do not have an obvious title/heading
• Alignment of some text is centred when it should be left aligned.

Issues with PDFs and other documents

• No known issues

Issues with images, video and audio

• Some icon buttons do not have meaningful accessible text to tell the user what they represent.

Issues with interactive tools and transactions

• The content is not being read in a meaningful order. For example, the hidden menu options are announced before the main content of the page.
• There may be occasions when duplicate errors appear in summary messages.

How we tested this website

This mobile application was last tested on 05/12/2022. The test was carried out by DAERA Digital Services Division.

The following screens were tested:

• Login screen
• Home page
• Licence search
• Permit search
• Incident search
• Create new incident

The screens were tested for code compliance using Google’s Accessbility Scanner tool, along with Android’s Talkback features using a Samsung A53 5G. Manual testing was also carried out and observations where noted styling and format were recorded by viewing the application in a web-based mobile testing environment.

What we're doing to improve accessibility

The Department is actively engaged in improving the accessibility of its applications. As part of our 'Development Checklist', we require developers to design software with accessibility compliance built in. In those circumstances where compliance cannot be met, reasons for this should be documented, along with steps for addressing issues. We also carry out user research to ascertain user requirements and conduct usability workshopping before launching new applications.

This statement was prepared on 6 December 2022. It was last updated on 6 December 2022.