Natural Environment Division - Planning Consultation Update
DAERA wish to alert all customers that we are currently experiencing a very heavy workload resulting in delays to planning consultation responses. The Department has implemented a number of actions to improve our customer service and to enable us to address our current backlog.
Providing indicative response times for inquirers diverts resource from making responses to consultations, the large volume of these are therefore slowing down our ability to respond. We appreciate the concerns of those waiting for responses so we will be focussing all resources on making responses asap rather than using resource to indicate when responses are anticipated.
The Department has consequentially taken the decision that it will no longer be providing responses to any requests for updates until further notice.
We acknowledge the delays in the current process and appreciate your cooperation and patience as we seek to address this situation and improve performance rates.
The Planning Response Team is the single point of contact for planning consultations and environmental queries related to planning, and provides a single, integrated response for each consultation across DAERA’s areas of responsibility.
The Planning Response Team can be contacted at:
Telephone: 028 9056 9604