TreeCheck questions and answers

TreeCheck is an online platform for the reporting of potential pest or disease damage to plants and trees in the wider environment. TreeCheck is for use by both professionals and members of the public.

How do I access TreeCheck?

TreeCheck can be accessed using the following URL: https://www.treecheck.net/.

An illustrated guide to aid with the submission of Treecheck reports can be found at the link below.

TreeCheck Illustration Guide

Please note that location settings on your device must be enabled (further details below)

Do I need to have my mobile data enabled?

Yes, you need to have your mobile data and location settings activated.

Can I use my mobile phone or tablet to submit a TreeCheck?

Yes, TreeCheck is intended to be used when out and about. Please note that location settings must be enabled to allow a report to be submitted.

How do I turn on location settings on an android device?

Go to settings, connections, location and enable. This will allow apps on your device to access your location. Remember to turn location settings off again if you do not want all apps on your device to have access to your location. 

How do I turn on location settings on an iPhone?

Go to settings, privacy, location services and ensure location services are turned on. Scroll down and allow location access for Safari Websites. To allow TreeCheck to locate the report.  You will be prompted that TreeCheck would like to use your current location. Remember to turn location settings off again if you do not want all apps on your device to have access to your location.

Can I use a desktop computer or laptop to submit a report?

Yes. However, you will need to manually input the location of the suspect pest or disease by navigating to location using the map. Please note that if you allow your browser to automatically identify your location, this will not necessarily be the location of the suspect tree or disease. 

How do I know that my report has been submitted?

Once you click on submit report, your report will be uploaded and you will be directed to a new screen which will show a green tick, date and time your report was submitted.

Do I have to upload a photo with my report?

Yes. A photo is a critical piece of evidence which will assist plant health staff in determining the correct course of action. 

Can I upload more than one photo?

Yes, you can upload a maximum of three photos. However, if you have additional pictures which you feel are of use; please note this in the comments section at the end of the form and you will be contacted regarding these.

What will happen when I submit a report?

Every received TreeCheck report will be acknowledged within 10 working days and you will be informed of the result if you wish. 

What if I don’t know the species of tree/ plant I am reporting?

That’s perfectly fine, however we would ask that you submit a photograph to determine the correct course of action.

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