Accessibility Statement - DAERA Customer Portal

This website is run by Department of Agriculture, Environment and Rural Affairs (DAERA), Northern Ireland. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren't fully accessible:

• There is no means of adjusting or extending the length of the session, so some users may need to sign in again.
• Sign-in methods require users to remember a password - use of a password manager to store the password does not currently appear to be supported.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the DAERA Helpline who will direct you towards the correct branch or division.

• email daera.helpline@daera-ni.gov.uk
• call 0300 200 7852

You can also contact the DAERA Helpline if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.

If you have a hearing difficulty you can contact DAERA via Text Relay using the Next Generation Text Service (NGTS). Making a call from a textphone dial 18001 + number. Making a call from a telephone dial 18002 + number.

There are also various Text to Speech applications available to use

If you cannot view the map on our contact us page, call or email us for directions.

Enforcement procedure

The Equality Commission for Northern Ireland is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact contact the Equality Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

DAERA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

• The length of the session cannot be adjusted or extended (Timing Adjustable 2.2.1)
• Some users may have difficulty remembering their password to access Customer Portal (3.3.8: Accessible Authentication (Minimum)). Addressing authentication methods may be out of scope of this application.

Disproportionate burden

• Not applicable

Content that’s not within the scope of the accessibility regulations

• Not applicable

PDFs and other documents

• No associated PDF documents.

What we’re doing to improve accessibility

DAERA is actively engaged in improving the accessibility of its applications. As part of our 'Go-live Checklist', we require developers to design software with accessibility compliance built in. In those circumstances where compliance cannot be met, reasons for this should be documented, along with steps for addressing issues. We also endeavour to carry out user research to ascertain user requirements and conduct usability workshopping before launching new applications.

Preparation of this accessibility statement

This statement was prepared on 10 November 2022. It was last reviewed on 18 November 2025.

This website was last tested on 28 July 2025 against the WCAG 2.2 AA standard.

The test was carried out by DAERA Digital Services Division.

We tested the following pages:

1. My accounts
2. My history (person)
3. Services (organisation)
4. Find DAERA services for organisations
5. Members (organisation)
6. Nominations (organisation)
7. Services provided (agent)
8. Remove a service (agent)
9. Provide a new service (agent)
10. Clients (agent)
11. Nominations (agent)
12. Client details (agent)
13. My messages

We chose to test those pages which were most commonly used, and most representative of the general functionality and layout of the web application. Sample pages were tested for code compliance using WAVE and the Accessibility Insights for Web Chrome extension. The pages also underwent manual testing to ensure they adhered to the four Accessibility principles (Perceivable, Operable, Understandable, Robust).

The full accessibility test report can be made available on request.