Data Protection Complaints Process

Making a Data Protection Complaint

If you are unhappy with the way that the Department has handled your personal data, you have the right to make a complaint about the matter.  You can contact us via email to the DAERA Data Protection Officer at dataprotectionofficer@daera-ni.gov.uk, or by post to:

      DAERA Data Protection Officer

      Department of Agriculture, Environment and Rural Affairs 

      Jubilee House, 

      111 Ballykelly Road 

      Ballykelly, 

      LIMAVADY     BT49 9HP

It is useful if you include as much information as possible about your complaint, in particular including the following details - 

• Your name and contact details

• Any unique identifying number you have with DAERA (if known)

• Detailed information about the data protection issue you are making a complaint about

• What you believe DAERA has done wrong

• How you want the Department to make things right

What does the Data Protection Process involve?

1. Once DAERA receives the complaint, we will acknowledge its receipt by email within 5 days.
2. If the complaint is complex, unclear, or if multiple issues have been raised, the Data Protection team may contact you for clarification or further information.
3. The Data Protection team will aim to respond to you complaint as quickly as they can, ideally within 40 days of receipt of the complaint.
4. If the complaint is complex or involving a large amount of information, it may take longer than this to investigate.
5. If you are still not happy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):       

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

                 SK9 5AF

Telephone: 0303 123 1113

Email: casework@ico.org.uk

https://ico.org.uk/global/contact-us/

Data Protection Complaints Form

If you want, you can use the Data Protection Complaints Form linked below, although its use is not compulsary.

Data Protection Complaints Form