The following series of helpline numbers has been established in order to provide you with help and advice offering the best possible service based on your area of interest.
Animal health & welfare and veterinary public health
To contact your local DAERA Direct Office about information and services relating to livestock movements, trade, animal welfare, veterinary public health, and the prevention and control of animal diseases.
Telephone: 0300 200 7840
Cattle registration line
Registration of cattle births, deaths and movements by telephone.
Telephone: 0300 200 7855
DAERA corporate services
DAERA Headquarters, Press Office, information services and systems, human resources and facilities management.
Telephone: 0300 200 7850
Calls from non-UK numbers or networks/international calls should contact +44(0) 28 9049 5780.
Education and training
Education and training courses provided by CAFRE.
Telephone: 0300 200 7841
Environment CAFRE Advisory Support
To contact a CAFRE Advisor about Agri-environment schemes, Countryside Management advice including Cross-Compliance, Nitrates Directive (including Nutrients Action Programme and Derogation), Codes of Good Agriculture Practice, Farm Waste Management, Uncultivated Land Regulations and Field Boundary Removals.
Telephone: 0300 200 7842
Farming CAFRE Advisory Support
To contact a CAFRE Advisor about Livestock, Crops, Commercial Horticulture, Equine, or Farm Business Management and Information Technology.
Telephone: 0300 200 7843
Food CAFRE Advisory Support
To contact a CAFRE Advisor about Food Knowledge and Technology Transfer, Marketing Support to Food Businesses, Food Industry Training, Food Business Incubation Centre, Food Safety, Food Product Certification, Marketing and Quality Standards, Food Quality Systems, Food Innovation, Food Product Development, Food Analysis, Food Packaging, and Food Factory Design
Telephone: 0300 200 7846
Aquaculture. Sea fisheries. Fish health. Foyle, Carlingford & Irish Lights Commission.
Telephone: 0300 200 7844
Knowledge and technology transfer. Marketing support to food businesses. Food industry training. Food Business Incubation Centre. Food Safety. Product certification. Marketing and quality standards.
Telephone: 0300 200 7846
Timber production and marketing. Plant health controls for wood and bark, Woodland grants. Recreation and educational visits. For caravanning and camping bookings you will need to book directly on NI Direct.
Telephone: 0300 200 7847
Grants and funding
Basic Payment Scheme, Environmental Farming Scheme, Young Farmers Scheme, agri-environment, farm, fisheries, forestry and rural development payments and grants.
Telephone: 0300 200 7848
Management of the Public Angling Estate and the sustainable management of the fishery resource.
Telephone 0300 200 7860
Northern Ireland Rural Development Programme, Rural and community development, Farm diversification, Rural Champion, Rural Proofing, Rural White Paper.
Telephone: 0300 200 7849
If you know the name of the person you wish to speak to, please telephone 0300 200 7850.
For all other enquiries, please contact the customer helpline on 0300 200 7852 or email firstname.lastname@example.org.
If you have a hearing difficulty you can contact the Department via Text Relay using the Next Generation Text Service (NGTS). Making a call from a textphone dial 18001 + number. Making a call from a telephone dial 18002 + number.
There are also various Text to Speech applications available to use.