DAERA helpline numbers

Need help/advice?

The following series of helpline numbers has been established in order to provide you with help and advice offering the best possible service based on your area of interest.

Animal health & welfare and veterinary public health

Information and services relating to livestock movements, trade, animal welfare, veterinary public health, and the prevention and control of animal diseases.
Telephone: 0300 200 7840

Cattle registration line

Registration of cattle births and deaths by telephone.
Telephone: 0300 200 7855

DAERA corporate services

DAERA Headquarters, Press Office, information services and systems, human resources and facilities management.
Telephone: 0300 200 7850

Calls from non-UK numbers or networks/international calls should contact +44(0) 28 9049 5780.

Education and training

Education and training courses provided by CAFRE.
Telephone: 0300 200 7841


Agri-environment schemes. Countryside Management advice including Cross-Compliance, Nitrates Directive, Codes of Good Agriculture Practice, Farm Waste Management, Uncultivated Land Regulations and Field Boundary Removals.
Telephone: 0300 200 7842


Livestock. Crops. Horticulture. Plant health. Equine. Organic farming. Farm business management. Information technology and online services.
Telephone: 0300 200 7843


Aquaculture. Sea fisheries. Fish health. Foyle, Carlingford & Irish Lights Commission.
Telephone: 0300 200 7844


Knowledge and technology transfer. Marketing support to food businesses. Food industry training. Food Business Incubation Centre. Food Safety. Product certification. Marketing and quality standards.
Telephone: 0300 200 7846


Timber production and marketing. Plant health controls for wood and bark, Woodland grants (including Short Rotation Coppice). Recreation. Educational visits. For caravanning and camping bookings you will need to book directly with the Forest Park.
Telephone: 0300 200 7847

Grants and funding

Basic Payment Scheme, Areas of Natural Constraint Scheme, agri-environment, farm, fisheries, forestry and rural development payments and grants, pre-2015 schemes.
Telephone: 0300 200 7848

Inland Fisheries

Management of the Public Angling Estate and the sustainable management of the fishery resource.

Telephone 0300 200 7860

Rural development

Northern Ireland Rural Development Programme, Rural and community development, Farm diversification, Rural Champion, Rural Proofing, Rural White Paper.
Telephone: 0300 200 7849

Other enquiries

If you know the name of the person you wish to speak to, please telephone 0300 200 7850. 

For all other enquiries, please contact the customer helpline on 0300 200 7852  or email  daera.helpline@daera-ni.gov.uk.

If you have a hearing difficulty you can contact the Department via Text Relay using the Next Generation Text Service (NGTS). Making a call from a textphone dial 18001 + number. Making a call from a telephone dial 18002 + number.

There are also various Text to Speech applications available to use.

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