DAERA Customer Portal
DAERA Customer Portal allows individuals, organisations and agents to manage their DAERA accounts, register for and access DAERA services, manage agent nominations for selected services and view DAERA Messages from the Department.
Customer Portal will eventually replace DAERA Online Services, giving DAERA customers simple and secure 24/7 access to the services they need to comply with legislation, apply for funding and support and keep their details up-to-date.
Before you start
DAERA need to be sure that your privacy is being protected and your data is secure. DAERA need to know it’s you (not someone pretending to be you), in order to ensure your information is safe. You must therefore apply for authorisation and verify your identity before any information can be accessed on your DAERA online services. Once you have applied for access, it is your responsibility to keep your DAERA Online Services account details safe and secure.
If you are an existing Online Services user, you will be able to access Customer Portal in the same way you currently do.
Additional information
Accessing Customer Portal
You can access DAERA Customer Portal using nidirect or Government Gateway.
Online Agent Nominations
For some services, you can now nominate an agent via DAERA Customer Portal. Find out more about Online Agent Nomination. If you are an agent, visit DAERA Customer Portal to view and manage your client nominations.
(Note: Other services still require the use of the relevant authorisation form.)
Agent Access
Agents should register with Government Gateway to manage their clients' services via DAERA Customer Portal.
Get help with Customer Portal
If you have any queries regarding Customer Portal, email your DAERA Direct Regional office or telephone on 0300 200 7840.
Tell us what you think
We welcome your feedback about DAERA Customer Portal - this will help us improve it.